Terms of sale and delivery

Woodee

VAT nr. 40712518
Klitrosevej 4 
9400 Nørresundby, Denmark
info@woodee.dk 
+45 61725104

For any questions relating to terms and conditions, general webshop, orders or shipments, please email: info@woodee.dk

Payment

We are currently working on adding visa/mastercard and VIABILL  payment options. 

Delivery

Your order will ship the day after your order was placed. Under normal circumstances you should expect to receive the parcel within 3-4 working days. 

Return policy

You can return your Woodee product within 30 days if there are no signs of usage and the original tags and labels are as original placed. 

Please fill in the contactform under "how to reach us" and write RETURN at the beginning of the message. Once you have received confirmation from us, please ship the parcel to:

Woodee, Klitrosevej 4, 9400 Nørresundby, Denmark. 

Please include a copy of your receipt within the parcel.

You will get full refund for the returned products as long as it is in its original state. 

Faulty products

In the unlikely event of a faulty/damaged product please send us an email and write FAULTY PRODUCT. Describe the fault and if possible send a picture. We will process your email and contact you with a plan of action. Our commitment to sustainability includes ensuring that you are satisfied with your product so that it will get full use. Therefor it is extremely important to us to tend to faulty products and we take this matter seriously. 

According to Danish law you have 24months product guarantee, in terms of faults but we are always keen to hear from you if you have any issues with our products so that we can improve.

Orders

We want to reduce the amount of returns as it has an impact on the environment in terms of shipment, packaging etc. Therefor we try to give you as much information about our products, their fit and sizes. We hope that you will take the time to look at this to ensure you get a product that is perfect for you. If you have any difficulties please do not hesitate to contact us.